1. Introduction

Asha Chai is an online platform offering a wide range of premium tea blends, traditional Indian chai, and related products. The website is owned and operated by Asha Chai. The terms “we,” “us,” and “our” refer to Asha Chai.

By using or purchasing from our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We may update or modify these terms at any time without prior notice.

2. Use of Website

You agree to use our website only for lawful purposes.
You must not:

• Use our site to engage in any fraudulent or illegal activity.
• Reproduce, duplicate, copy, sell, or exploit any part of the website without express written permission.

Violation of these terms may result in the suspension or termination of your access to our services.

3. Products

All products listed on AshaChai.com are subject to availability.
We reserve the right to discontinue or modify any product at any time without notice. Prices are subject to change due to market fluctuations and other factors.

Our offerings include but are not limited to:

• Premium Tea Blends (Assam, Darjeeling, Herbal, Masala, and more)
• Traditional Chai Products
• Gift Packs and Accessories

Please note that product descriptions and images are for representation purposes only. Actual packaging or product appearance may vary slightly.

4. Orders and Payment

By placing an order on our website, you agree to provide accurate and complete information. Orders are subject to acceptance and confirmation by Asha Chai.

We reserve the right to cancel or refuse any order at our discretion, including cases where product availability or pricing errors occur.

Payment Methods:
We accept secure payments through major credit/debit cards, UPI, net banking, and other options available at checkout. All transactions are processed through trusted and secure gateways.

5. Shipping and Delivery

We aim to process and dispatch all orders promptly. Delivery times depend on your location, shipping method, and product availability.

While we strive for timely delivery, Asha Chai is not responsible for delays caused by courier companies, natural events, or circumstances beyond our control.

Shipping charges (if applicable) and estimated delivery times will be displayed at checkout.

6. Returns, Refunds & Cancellations

We value your satisfaction and strive to ensure product quality.

• If you receive a damaged, incorrect, or defective item, please contact us within 7 days of delivery.
• Refunds or replacements will be processed after reviewing the issue.
• Items once opened or used are not eligible for return due to hygiene and food safety reasons.
• Shipping costs are non-refundable unless the error was from our end.

For return requests, please reach out to our support team via email or phone.

7. Privacy Policy

Your privacy is extremely important to us.
Please refer to our Privacy Policy page for detailed information on how we collect, use, and protect your personal data.

8. Intellectual Property

All text, images, graphics, designs, trademarks, and logos displayed on AshaChai.com are the property of Asha Chai or its licensors.
You are not permitted to copy, modify, distribute, or reuse any material without prior written consent.

9. Limitation of Liability

Asha Chai shall not be held liable for any direct, indirect, incidental, or consequential damages arising from:

• The use or inability to use our website or products.
• Any inaccuracies in product information.
• Delays or issues caused by third-party delivery partners.

Our total liability shall not exceed the amount paid by you for the specific order in question.

10. Changes to Terms

We reserve the right to update, modify, or replace these Terms and Conditions at any time without prior notice.
Continued use of the website following any changes constitutes your acceptance of the revised terms.

Contact Details:

Email: contact@ashachai.com
Phone: +91 95888 52384
Website: Ashachai.com
Business Address:Asha Kiran Products ,1006 Gulabbari, KOTA, Rajasthan-324 006